19km Spaton-Loutsas av.

we are located near Athens International Airport.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do Aurora Rally Equipment parts and accessories have a warranty?

We will warranty parts on a case by case basis in the event of a manufacturing defect or other problem that is not the fault of the customer. We do warranty some parts that break in crashes but please see each individual product for more information. Aurora Rally Equipment reserves the right to refuse a warranty for any reason. Rally racing is a tough sport, and our customers bear the sole responsibility of the installation and/or usage of our products. Always fill your warranty card to make sure we have your warranty details in our records.

My package arrived damaged, how do I resolve this issue?

We do offer insurance in shipments. This way you can claim and damaged shipments due to an error by the shipping carrier. Take photos of the damaged parts and packaging, then contact us and we will do the rest with the carrier in order to replace your parts asap. If the package is visibly damaged, open it in front of the carrier and make sure they take note of the damage and/or missing components and get a copy of the freight bill.

I broke and damaged the Aurora parts during an accident. Can I get a discount?

Yes. We offer crash replacement parts as a discounted prices. Depending on the crash, we offer different discounts. The reason is that we want to try and learn from these crashes. We, therefore, offer different discount packages according to the situation. We are mainly interested in the metallic parts, since we do the design, the R&D and machining. The cosmetic parts (plastic panels) are of interest and we do offer discounts, but they are not critical parts in finishing an event.

Highest discount (applies to metallic parts only).

In collaboration with us, during official rally events we can equip you with high speed accelerometers in order to get useful data. If you have been equiped with such an accelerometer, and you have logged the whole race we would need the following:

  • Ship us back the accelerometer and all the files associated with it. The files should contain the accelerometer records.
  • We receive all the broken parts.
  • You have camera footage either from onboard the bike or from an outsider.
  • We get a detailed description of the crash.
  • We get information about the event.

Medium discount (applies to metallic and plastic parts).

  • We receive the broken parts.
  • You have camera footage either from onboard the bike or from an outsider.
  • We get a detailed description of the crash.

Low discount (applies to metallic and plastic parts).

  • We receive the parts.
  • You send us a detailed description of the crash.

In all cases you have to contact us at warranty@aurora-rally.com in order to initiate the process.

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